Journeys

One profile for every person, powered by all your data.

A single place to see everything about any person, account, customer, or user. Search anyone, inspect their attributes, understand their history, and let AI explain what matters.

HOW IT WORKS

See every interaction in context

Unify events, conversations, and actions into a timeline teams and AI can understand.

One timeline for the whole customer story

Journeys bring together every touchpoint, event, attribute, note, task, system update, and business action into one unified customer view.

No more jumping across tools.

Enable AI onto of Journey with workflows

Polyform turns raw customer activity into clear explanations. Understand risk, opportunities, behavior changes, recent activity, and recommended next actions.

Know what matters instantly.

Find any person, account, or entity

Search across customers, users, accounts, emails, IDs, traits, events, and related systems. Find the exact person or entity you need without knowing where the data lives.

Search across your whole customer graph.

Embedded everywhere you need it

Customer Journey can be seen on any row in dataset, or a drill into table from reports.

The full customer context of a row explained

Beyond the timeline

Built-in capabilities for activation, audience management, and operational workflows.

Ask better questions

Query people, accounts, and journeys with AI-assisted filters and natural language.

Designed for AI

Journey is the dense and rich, perfect for AI

Powered by your warehouse

Journeys use your trusted warehouse data instead of creating another disconnected source.

Context where work happens

Surface customer journey context inside reports, workflows, tasks, and AI agents.